Lessons Learned through Big Name Social Media Mistakes

Chalkboard

Twitter has brought a new phenomenon to the social media/micro blogging world. Companies, large and small, have been using Twitter and Facebook as marketing channels to run their campaigns. Some have greatly benefited from the use of these tools and others have destroyed the public’s opinion of their company. Loads of companies have made highly publicized mistakes, and here we will address three of them:

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DC-Based Mobile Journalism Startup NewsiT Wants YOU to Be a Reporter

NewsIT Homepage

Today the beta version of DC-based journalism startup NewsiT is launching its first major news assignment, and is seeking volunteers to sign up and help them prove that it is possible and viable to create ‘crowd-sourced’ news of quality and impact using community contributions. NewsiT is a mobile social network for people who want to create and share news that’s meaningful, trustworthy and riveting.

“NewsiT believes people want their news portable, personalized and participatory. Our mission is to ‘reinvent’ news content creation by engaging citizens as mobile reporters all collaborating via social networks to produce multimedia coverage of relevance, quality and value.”

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Lady Gaga and Zynga Team up to sell Unicorns and Music in Farmville

FarmVille Has Gone Gaga

Just when you think you’ve seen it all…

If the idea of grown adults playing an online virtual farming game (and often shelling out real cash to do so) doesn’t surprise you, then check out FarmVille’s newest neighbor: Lady Gaga. Yup, the Pop Princess of Weird has partnered with online social gaming wizards Zynga to bring you the future of cross marketing. And it hurts so good.

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A Study of Fan Engagement on Facebook Pages by Visibli

Audi Facebook Page

Toronto-based “Engagement Bar” company Visibli recently analyzed over 200 million Facebook Fans to determine their engagement habits across different Fan Page types. “By tracking the number of Likes and Comments that each post received over time, we studied the resiliency of each Facebook post as well as the overall activity.” They found some interesting statistics about how long before content goes stale and who gets the most attention on Facebook.

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Jack Daniel’s hopes to garner buzz on Twitter and Facebook with new Honey Liqueur

Jack Daniels Honey on twitter

How do you generate buzz around your new line of booze from bees? Turn to social media. Famous Tennessee whiskey makers Jack Daniel’s have launched a new Honey Liqueur blended with their well known whiskey. To get the word out, they’ve turned to Twitter and Facebook. Let’s look at their campaign…

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When is the best time to Tweet, Blog and Share Content?

Dan Zarrella

Social media researcher Dan Zarrella has been conducting research on the best times to do your online marketing activities like blog, email, Tweet, and post to Facebook for close to 3 years now. In December of 2010 he released some of the results of his data analysis regarding timing in preparation for a webinar he was giving titled “Science of Blogging”. As I regularly get questions on this topic from clients, I thought it might be worth a formal blog about his findings. Studies and research such as Dan’s come out from time to time and may claim different specifics as to times and days (wednesday at 3pm has been thought to be the peak Tweet time for awhile now), but regardless of how this kind of data may help you plan your releases of information, you must keep in mind that every one is different. Every product, industry, service, company, and customer base has their own group norms and before you jump on board with what worked for someone else, you must take the the time to discover what is right for you and your community/audience.

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How Do I: Moderate Comments on My Facebook Page

FB-Captico-Nav

On the heels of our last post, How Do I: Make a Facebook Page for My Business?, we wanted to immediately address a very common question and concern that our clients have when it comes to Facebook: How do you control what people post on a Page’s Wall?

The thought of complete strangers posting negative comments or inappropriate material on a Page’s public Wall seems to be the first thing to pop into many business owners’ minds. So let me first say, that yes, you can delete any comment and even block individuals from ever posting to your Page again. But that should be a last resort action and not the first button you push.

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How Do I: Make a Facebook Page for My Business?

Facebook Landing Page for Creating a Page

With Facebook’s New Pages Overhaul now fully implemented, we decided it was time to update our old article about Creating Your Facebook Fan Page (and the subsequent Managing Your Facebook Fan Page – Basics) to better reflect the features and visual changes that you will now encounter.

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Social Media Training Workshops for Small Businesses

Social Media Pillows

We are regularly asked for assistance and advice on social media related topics, so when the opportunity presented itself to give back to our local business community, we jumped at the chance. In cooperation with the Severna Park Chamber of Commerce, we will be hosting several short, intense, small-class size seminars on Social Media geared toward small business owners and their employees.

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How Do I: Link My Facebook Page to My Twitter Account?

Facebook to Twitter Link

With the recent launch of Facebook’s New Pages Layout for Businesses, hopefully you have found it easier to take advantage of the benefits Facebook offers both small companies and major brands alike. Previously in this blog, we covered How to Connect Your Twitter Account with Your Facebook Page, so I wanted to show you how to do the reverse. With the new Pages layout, this process has gotten incredibly simple…

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